Frequently Asked Questions
HOW DO I RECEIVE MULTIPLE ITEM ORDERS?
If you order several products, each one will be sent in a separate package (in most cases).
HOW DO I PLACE AN ORDER?
Simply choose your product from the drop-down menu on the product page then click the "Add to cart!" button and follow the simple steps to complete your order. We'll prepare your order and send you a tracking number.
HOW SECURE IS MY PERSONAL INFORMATION?
Our Store adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using 3D Secure Processing technology and Secure Sockets Layer (SSL), which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
WHAT PAYMENT GATEWAY YOU USE
We use Shopify Payment Processing technology and Secure Sockets Layer (SSL). We offer payment gateways to complete you purchase including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
- UnionPay
We also offer PayPal.
We know you might have more questions to ask, don't worry and feel free to contact us to know what you want to know.
GET IN TOUCH FROM MONDAY TO FRIDAY: 9:00 – 17:00
Address: 38 Horwood Ave, Newcastle upon Tyne NE5 5NL, United Kingdom
Company number: 15771387
Phone: +44 7912 627943
Please call us from 9:00 to 17:00, Monday through Friday, Greenwich Mean Time (London)
Email Us: Got a burning question or a hilarious idea you want to share? Drop us a line at support@victorus.store. We'll respond to your email within 24 hours of receiving it, Monday through Friday